Privacy Policy

1. Introduction

1.1 This Privacy Policy establishes a united agreement between you as a User of our Services (referred to as "you" or "your") and us, Freeflow Finance LLC (referred to as "we", "us", or "our").1.2 This policy describes your rights concerning your personal data and provides guidance on how to reach out to us or the supervisory authority should you have any issues or complaints.1.3 We collect and store any information you provide via our website or other methods.1.4 Your usage of our Services is contingent upon you acknowledging and accepting this Privacy Policy.

2. Personal Information

  • 2.1. When you interact with our website we collect personal information:
  • 2.1.1 Basic information: Name, Date of birth, Country of birth, Citizenship, Residence, Mailing address, Email address, Phone number.
  • 2.1.2 Institutional information: Government issued identity documents, driver's license numbers, Your tax identification number(s)
  • 2.1.3 Browser and device information: Device operating system, Device ID, Browser version, IP address, plugins.
  • 2.1.4 Additional information: Survey responses, Information provided in the contact form, Information provided to our Customer Support team, Your contacts' phone, or email addresses.

3. How we use your information

3.1 In our commitment to respect your privacy, we use your personal information primarily to provide, improve, and personalize our services.3.2 This may involve using your data to fulfill your requests for products or services, improve our platform, conduct research, and provide customer support.3.3 We may also use your information for communication purposes, such as sending you updates, promotional materials, and responding to your questions or feedback.

4. How we share your information.

4.1 We do not sell, trade, or rent your personal information to third parties.4.2 We may share your information with trusted third-party service providers as necessary to perform functions on our behalf, like processing payments, providing customer service, and conducting analyses to improve our services.4.3 These third parties are obligated to handle your personal information in accordance with this privacy policy.4.4 We may partner with selected third parties such as business partners, fraud prevention services, or analytics providers such as Google Analytics to enhance our site.4.5 In certain circumstances, we may be required to disclose your personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.4.6 We may also share your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Using Cookies.

  • 5.1 To monitor usage, gather aggregate data, and improve our service, we use cookies. We use cookies for the following reasons:
  • 5.1.1 User Experience: Cookies help us understand how you use our site, which allows us to improve the user experience. For example, cookies can remember your language preferences or items you've placed in your shopping cart.
  • 5.1.2 Analytics: We use cookies to gather analytical data about our site’s performance and to understand how our visitors use our website. This helps us improve and optimize our services.
  • 5.1.3 Personalization: Cookies enable us to personalize content and advertisements to your preferences. They allow us to show you relevant content and offers tailored to your interests.
  • 5.1.4 Security: We use cookies as part of our security measures to protect user data and prevent fraudulent use of login credentials.

6. Data security

6.1 We are committed to ensuring the security of your personal data.6.2 To prevent unauthorized access, disclosure, or other similar risks, we have put in place appropriate physical, electronic, and managerial measures to safeguard and secure the information we collect.6.3 We have implemented security measures including encryption, firewalls, and secure socket layer technology (SSL) to protect your personal information from unauthorized access, use, or disclosure.6.4 We also conduct regular security reviews to ensure that our systems remain secure and protected.6.5 However, despite our best efforts, no security measures are completely impenetrable, and we cannot guarantee the absolute security of your personal data. In the event of a data breach, we will take all necessary steps to mitigate the impact and notify the relevant authorities and affected individuals, as required by law.

7. Data storage

7.1 We take the utmost care in storing your personal information.7.2 All data collected through our services is stored on secure servers, with access limited to authorized personnel only.7.3 We employ a variety of security measures, such as encryption and firewalls, to protect your data from unauthorized access or loss.7.4 Data is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.7.5 After this period, your personal data will be deleted or anonymized.7.6 It's important to note that no method of transmission over the internet or electronic storage is absolutely secure; while we strive to protect your personal information, we cannot guarantee its absolute security.7.7 In cases where we transfer and store data outside of your region, we ensure that adequate protections are in place in accordance with applicable data protection laws.

8. User Rights Regarding Personal Data

8.1 We acknowledge and respect your rights concerning your personal data.8.2 As a user, you have the right to access, rectify, erase, restrict or object to the processing of your personal data.8.3 You also have the right to data portability, which allows you to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without hindrance from us.8.4 If we are processing your data based on your consent, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.8.5 If you wish to exercise any of these rights, please get in touch with us using the contact details provided in our policy.8.6 We are committed to responding to such requests within the time frame set by applicable data protection laws. Please note that we may need to verify your identity before responding to such requests for security purposes.

9. Change of Control and Company Updates

9.1 We reserve the right to update or modify our Privacy Policy at any time to reflect changes in our practices, services, or due to changes in laws and regulations.9.2 We encourage you to periodically review our Privacy Policy to stay informed about how we are protecting the personal data we collect. In case of significant changes, we will make reasonable efforts to notify you through email or a notice on our website.9.3 In the event of a business transfer such as a merger, acquisition, or sale of all or a portion of our assets, your personal information may be among the assets transferred, and we understand the importance of keeping you informed.9.4 If your personal information is to be used in a manner different from that stated at the time of collection, we will notify you via email prior to the changes taking effect. You will have a choice as to whether or not we use your information in this different manner.9.5 We are committed to ensuring transparency and giving you the power to make informed decisions about your data. Our objective is to ensure your rights and data continue to be protected during such changes.

10. User Responsibility with Personal Data

10.1 As a user, you have certain responsibilities in relation to your personal data.10.2 You are responsible for ensuring that all personal information you provide to us is accurate and up-to-date. If any of your personal information changes, please notify us promptly to help us maintain the accuracy of your data.10.3 When creating and maintaining your account, you must keep your login credentials confidential and not disclose them to anyone.10.4 You are responsible for all actions taken under your account.10.5 If you suspect any unauthorized use of your account, it is your responsibility to contact us immediately.

11. Eligibility

11.1 Our services are intended for use by individuals who are at least 18 years old. If you are under the age of 18, you are not permitted to use our services or provide us with any personal information.11.2 We do not knowingly collect, use, or disclose personal information from children under the age of 18 without parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.11.3 If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

12. Contact information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].